Terms of Service
These terms govern your use of the Empath Technology Store website and any purchase you make through it. By placing an order with us, you agree to these terms. They are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
1. About us
Empath Technology Store is an online retailer of computer hardware, peripherals, networking equipment, and consumer electronics, operating in South Africa. For any queries, contact us at info@empathtechnologysolutions.com or via WhatsApp on 061 507 5372.
2. Orders and acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order, including in cases of suspected fraud, pricing errors, or stock unavailability. If we're unable to fulfil your order, we'll notify you and refund any payment in full within 30 days.
3. Pricing and product information
All prices are listed in South African Rand (ZAR) and include VAT where applicable. While we make every effort to ensure prices and product descriptions are accurate, errors can occur. Product specifications are supplied by manufacturers and our distributors and may change without notice; we are not liable for minor discrepancies between advertised and actual specifications, though we will correct material errors promptly when identified.
4. Payment
Payment is processed securely at checkout via our payment gateway. Your order will only be confirmed and dispatched once payment has been successfully received.
5. Delivery
See our Shipping Policy for delivery timeframes and costs. Risk in the goods passes to you on delivery to the address you provided.
6. Returns, refunds, and warranty
See our Returns & Refunds Policy and Warranty Policy for full details on your rights, including the statutory 7-day cooling-off period and 6-month implied warranty under South African law.
7. Intellectual property
All content on this website — including text, images, logos, and design — is owned by or licensed to Empath Technology Store and may not be reproduced without permission. Product images and specifications may be supplied by manufacturers or our distributor and remain their respective property.
8. Limitation of liability
To the extent permitted by law, Empath Technology Store's liability for any claim arising from your use of this website or purchase of goods is limited to the value of the relevant order. We are not liable for indirect or consequential loss. Nothing in these terms limits any right you have under the Consumer Protection Act that cannot lawfully be excluded.
9. Account and website use
You agree to provide accurate information when creating an account or placing an order, and not to use this website for any unlawful purpose, including attempting to interfere with its security or normal operation.
10. Changes to these terms
We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
11. Governing law
These terms are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of the South African courts.
Last updated: July 2026.
