My journey in the world of IT - from early curiosity to professional expertise. Discover the story behind Empath Technology Solutions and my passion for helping people with technology.
My passion for IT started in high school, where I followed my older brother around as he worked on computers—back when 486 and Pentium 1 processors were cutting-edge. Watching him troubleshoot, build systems, and breathe life into machines sparked something in me.
I started learning by doing—repairing computers, setting up internet for my local church, and supporting friends and family with their tech needs. This early hands-on experience laid the foundation for my career.
I earned my CompTIA A+ certification through Boston City Campus, and have since built a career that spans desktop support, server maintenance, software testing, and quality assurance.
Years of experience diagnosing and resolving hardware and software issues across various platforms and operating systems.
Skilled in server setup, configuration, and ongoing maintenance to ensure optimal performance and reliability.
Comprehensive testing methodologies including automation, performance testing, and quality assurance processes.
Modern web development skills including responsive design, backend development, and database management.
I believe in understanding your frustration and explaining solutions in plain language. Technology should serve people, not intimidate them.
I know that downtime costs money and productivity. My focus is on quick diagnosis and effective solutions to get you back online.
Technology evolves constantly, and so do I. I stay updated with the latest trends, tools, and best practices in IT support.
Every IT challenge is unique. I enjoy finding innovative solutions that work within your budget and technical requirements.
An inspiring story of transformation and growth. Enter your details below to get instant access to the PDF.