Privacy Policy

1. Information I Collect

I may collect personal information that you voluntarily provide when using my services, including:

• Contact information (name, email address, phone number)
• Device information (make, model, serial numbers)
• Issue descriptions and service requirements
• Payment information (for billing purposes only)

When providing remote support or servicing your devices, I may have temporary access to:

• Files and data stored on your device
• System information and configurations
• Software and applications installed

2. How I Use Your Information

I use the information I collect for the following purposes:

• To provide and maintain my services
• To process payments and send invoices
• To communicate with you about your service requests
• To diagnose and resolve technical issues
• To improve my services and customer experience
• To comply with legal obligations

3. Data Security

I implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. While I use commercially acceptable means to protect your personal information, I cannot guarantee its absolute security.

Specific security measures include:

• Secure remote access tools with encryption
• Password protection on all devices and accounts
• Limited retention of client data
• Physical security measures for on-site equipment

4. Data Retention

I retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

For service-related data:

• Contact information is retained for up to 3 years after your last service
• Payment records are kept for 5 years as required by tax regulations
• Temporary data accessed during repairs is deleted within 7 days of service completion

5. Third-Party Disclosure

I do not sell, trade, or otherwise transfer your personal information to outside parties unless I provide you with advance notice or when required by law.

I may share information with trusted third parties who assist me in operating my services, conducting business, or servicing you, so long as those parties agree to keep this information confidential.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information I hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact me using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

My website may use cookies and similar tracking technologies to enhance your experience. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

8. Children's Privacy

My services are not intended for individuals under the age of 18. I do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided me with personal information, please contact me immediately.

9. Changes to This Privacy Policy

I may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. I encourage you to review this privacy policy periodically to stay informed of how I protect your information.

10. Contact Information

If you have questions or concerns about this privacy policy or my data practices, please contact me at:

• Email: web.empath@gmail.com
• Phone: 068 307 5553