Terms &
Conditions

1. Scope of Services

I offer a wide range of IT support services including, but not limited to:

• Diagnostics and fault assessments
• Hardware repairs and replacements
• Software installations and system upgrades
• Virus and malware removal
• Network setup and troubleshooting
• Remote support and workshop bookings (where applicable)
• Optional data backup and transfer (additional charges apply)

All services are provided with care, but results depend on the condition of your device and available parts/software.

2. Service Agreement

By engaging my services, you agree to:

• Provide accurate information about your IT issues
• Grant reasonable access to your devices and systems
• Follow safety guidelines during on-site visits
• Pay agreed-upon fees in a timely manner
• Respect my professional expertise and recommendations

3. Pricing and Payment

Service fees are structured as follows:

• Diagnostic Fee: R100 (applied toward repair costs if you proceed)
• Hourly Rate: R150 per hour for on-site support
• Remote Support: R100 per hour (minimum 1 hour)
• Emergency Service: 1.5x standard rates (after hours & weekends)

Payment is due upon completion of services unless otherwise agreed in writing. Additional costs for parts or software will be clearly communicated before proceeding.

4. Warranty and Liability

Service Warranty:

• Labor warranty: 30 days for the same issue
• Parts warranty: As per manufacturer's warranty
• Software installation: 14 days for proper functionality

Limitation of Liability:

While I take every precaution to protect your data and equipment, I am not liable for:

• Data loss due to hardware failure or software corruption
• Damage from pre-existing conditions
• Issues beyond my reasonable control (power surges, natural disasters)
• Consequential damages or loss of business

5. Data Privacy and Security

Your privacy is important. I commit to:

• Keep your personal and business information confidential
• Not access personal files without explicit permission
• Use secure methods for remote support connections
• Dispose of old parts and media responsibly

However, I may need to access system files and logs to diagnose issues effectively.

6. Cancellation Policy

• On-site Appointments: 24-hour notice required for cancellation
• Late Cancellation: 50% of quoted fee may apply
• No-show: Full quoted fee applies
• Remote Support: No cancellation fee with reasonable notice

7. Client Responsibilities

To ensure the best service, clients should:

• Back up important data before service (when possible)
• Provide a safe working environment
• Be available for questions during service
• Test services before signing off on completion
• Report any issues promptly

8. Dispute Resolution

In the unlikely event of a dispute:

• Contact me directly to resolve the issue informally
• If unresolved, we can seek mediation through a neutral third party
• Legal action is a last resort and will be governed by South African law

9. Intellectual Property

All tools, software, and methodologies used remain my intellectual property. You retain ownership of your data and files, but I retain rights to the processes and techniques used in providing services.

10. Terms Modification

These terms may be updated periodically. Changes will be communicated through our website and will take effect 30 days after posting. Continued use of services constitutes acceptance of updated terms.

11. Contact Information

For questions about these terms or our services:

• Phone: +27 68 307 5553
• Email: support@empath.tech
• WhatsApp: +27 61 507 5372
• Website: www.empathtechnologysolutions.com

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes will be resolved in the courts of Cape Town, Western Cape.