Terms & Conditions

1. Scope of Services

I offer a wide range of IT support services including, but not limited to:

• Diagnostics and fault assessments
• Hardware repairs and replacements
• Software installations and system upgrades
• Virus and malware removal
• Network setup and troubleshooting
• Remote support and workshop bookings (where applicable)
• Optional data backup and transfer (additional charges apply)

All services are provided with care, but results depend on the condition of your device and available parts/software.

2. Payment Terms

Payment is due in full upon completion of services, unless otherwise agreed in writing.

• I accept payments via EFT, card (where available), or cash.
• All payments must be made in South African Rands (ZAR).
• No refunds are provided once a service has been completed.

For remote support(Online), an upfront deposit may be required before work can commence

3. Diagnostic Fees

All devices brought in are subject to a non-refundable diagnostic/assessment fee, payable upfront. This fee covers the time and expertise required to identify issues.

This fee is required even if you choose not to proceed with the repair.

4. Software Licensing

I only install and support genuine, licensed software.

• If you cannot provide a valid license key, I may recommend free and legal alternatives such as Linux-based operating systems.
• I do not support pirated, cracked, or illegally obtained software.

It is your responsibility to ensure you have valid software licenses.

5. Limitation of Liability

While I take every precaution, I cannot be held liable for:

• Loss of data during diagnostics, repairs, or upgrades
• Pre-existing damage or faults
• Issues caused by third-party hardware or software
• Loss of business, income, or any indirect damages

Please back up your data before handing over your device.

If you'd like me to back up your files for you, this can be arranged at an additional cost depending on the amount and type of data.

Data recovery is not guaranteed unless explicitly agreed upon as part of a separate service.

6. Abandonment Clause

Devices left uncollected for more than 30 days after service completion will incur a storage fee of R20 per day.

If not collected within 90 days, I reserve the right to:

• Sell the device to recover costs
• Donate or recycle the item responsibly

I'll make reasonable efforts to contact you before this happens.

7. Warranty

New Parts:

New parts carry the manufacturer's warranty, typically 6 to 12 months.

Used/Refurbished Parts:

Used parts come with a 30-day limited warranty, unless otherwise stated.

The warranty only covers the parts installed and not unrelated issues or user damage.

8. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved in accordance with South African legal procedures.

9. Consent

By using my services, you agree to these terms. If you have questions or need clarification, feel free to reach out before proceeding.

10. Remote Support

Remote support is offered where possible using secure tools. By requesting or accepting remote assistance, you:

• Grant permission to access and control your device
• Understand that internet connectivity is required for this service
• Acknowledge that the session may be recorded for quality and accountability

I am not liable for disruptions caused by poor connectivity or third-party software limitations.

11. User Responsibilities

As the client, you are responsible for:

• Providing accurate information about your device and its issues
• Ensuring that any data, software, or files are legally owned or licensed
• Cooperating with troubleshooting steps when required (especially for remote support)
• Backing up your data unless a backup has been arranged as a paid service

Delays or complications caused by false information or lack of cooperation may result in additional charges.

12. Use of Third-Party Hardware or Software

Where needed, I may source and install third-party hardware or software.

• You will be informed of any used, refurbished, or generic parts beforehand
• I do not guarantee compatibility or long-term performance of non-OEM components
• Software sourced or licensed through third parties is subject to their terms

13. Confidentiality & Data Privacy

I respect your privacy. All client data accessed during the course of service is treated as confidential.

• I do not retain copies of your data unless required for the service (e.g., backup or recovery)
• Any temporary data stored will be deleted within 7 days unless otherwise agreed
• I do not share your personal or business information with third parties without consent

For added security, you may request a non-disclosure agreement (NDA) for business-critical work.

14. Service Turnaround Time

While I aim to resolve issues as quickly as possible, turnaround times depend on:

• The complexity of the issue
• Availability of parts or software
• My current workload and bookings

You will be given an estimated time upon assessment, but this is not guaranteed unless stated in writing.

15. Force Majeure

I am not responsible for service delays or failures caused by events beyond my control, including:

• Load shedding or power outages
• Internet service disruptions
• Natural disasters or strikes
• Supplier delays

16. Cancellation Policy

If you cancel a service after booking but before work has begun:

Your diagnostic/assessment fee is non-refundable

17. Policy Statement: No Collection Without Payment

Payment Required Before Release:

All devices (e.g., laptops, desktops, or other electronics) booked in for repair, diagnostics, or service will not be released to the customer until full payment has been received for all services rendered.